Last Updated: May 5, 2025
At Ravors, we strive to ensure you’re completely satisfied with your purchase. If something isn’t right, we’re here to help. Below you’ll find our return and refund terms clearly outlined.
Return Window
We accept returns within 30 days from the date of purchase. Items returned after 30 days are not eligible for a refund or exchange.
Item Condition Requirements
To qualify for a return, your item must meet the following criteria:
- Unused and in original condition
- Unworn and unwashed
- All tags attached
- In original packaging
- Accompanied by proof of purchase
Note: Items that are worn, altered, damaged, or washed are not eligible for return or exchange.
Do We Accept Exchanges?
We do not offer direct exchanges. If you’d like a different item, please return your product first. Once your return is processed, you may place a new order for the replacement item.
How to Initiate a Return
- Email Us: Contact our support team at support@ravors.shop within 30 days of receiving your item.
- Wait for Instructions: We will provide return authorization, instructions, and a return shipping label (if applicable).
- Ship Your Return: Securely package the item in its original box, affix the return label, and mail it back.
Returns sent without prior approval or without our provided return label may not be accepted.
Change of Mind
Returns due to a change of mind are accepted within the 30-day window. Please note:
- Customized or personalized items are non-returnable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item:
- Arrives damaged
- Is defective
- Or is not what you ordered
Contact us immediately at support@ravors.shop. We’ll evaluate the issue and arrange a prompt resolution.
Refunds: Process & Timeline
Once your return is received, we will inspect the item to ensure it meets our return criteria.
Refund Steps:
- Inspection: Item must be unused, with tags and in its original packaging.
- Notification: You’ll be notified by email once your return is reviewed and whether your refund is approved.
- Processing Time: If approved, your refund will be issued to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to reflect the refunded amount in your account.
Delayed Refund?
If more than 10 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@ravors.shop.
Policy Updates
Ravors reserves the right to modify this policy at any time in response to legal, regulatory, or business changes. Any updates will be posted on this page with the effective date.
Questions?
We’re here to help. Contact our support team at support@ravors.shop with any questions about your return or refund.
Contact Information
Business Name: Ravors
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Email: support@ravors.shop
Business Address: 1973 Keyser Ridge Road, Greensboro North Carolina 27401, United States